Explore the World of Dilmah
Dilmah in Hospitality and Food service
Integrity & Ethics
Dilmah Tea Inspired
Leisure and Hospitality
Knowledge & Training
Select A Country/Region
Health & Safety at Dilmah
From our tea gardens to our factories and offices, we follow strict protocols in making sure your cup of tea remains Ceylon’s finest. We are taking control of the ‘new normal’, and have set stringent hygiene and safety protocols, followed by all Dilmah personnel in our Tea Gardens, Offices and Factories:
Entering the premises
When entering the gate, security officers in protective gear are in place to check body temperature as a precautionary measure to identify any person who is suffering from fever.
Everyone entering the premises are subsequently directed to wash their hands with soap and water before entering. Alternatively, hand-sanitising with alcohol-based hand rub is available throughout the premises and can be adopted when handwashing is not an immediate option. Employees are instructed to wash and sanitise their hands regularly, and whenever they feel their hands are dirty.
Handwashing and Hand Sanitising
In order make the handwashing process more convenient to all personnel, 4 additional handwashing stations have been installed at the Head Office, along with 27 handwashing and 35 hand sanitising points across our factories and tea gardens.
All personnel are instructed to face masks while on duty, and at all times when inside the premises and commuting to and from work.
During instances like standing in queues to wash hands, eating lunch at the canteen, and collaborating with colleagues in person, a distance of 1m or more is maintained between each employee (i.e. at least 3 feet apart). Activities and greetings causing physical contact is avoided.
If a group meeting is to take place, staff is to consider alternating it with a teleconference or an online event. Incase of a face-to-face meeting, the number of attendees is minimised, and proper distancing guidelines are followed.
Hygiene and Safety Etiquette
Employees are discouraged from using others’ mobile phones, pens and common telephones, whenever possible. If sharing equipment is needed, it is ensured that the surfaces prone to contamination is frequently sanitised.
Employees are encouraged to limit contact with the mouth, nose, eyes etc. at all times. Further, employees follow proper respiratory etiquette, including covering coughs and sneezes by the inner side of elbow or sleeve.
Elevator usage is curtailed. If needed, depending on the capacity of the elevator, it is ensured that the required distance is maintained between the elevator users. It is advised to avoid talking or taking phone calls to prevent possible cross contamination. If contact is made with staircase railings, consequent self-sanitation is carried out.
Frequently contacted surfaces such as door handles, telephones, washbasin taps etc. are being periodically wiped down and sanitised. Windows and doors are kept open to ensure that the venue is properly ventilated, reducing the necessity of frequent touching of door handles.
Canteen / Lunch Rooms
Employees utilising the canteen have been advised to maintain a 1m distance while consuming food and are discouraged from using common utensils and glassware.
Food handlers are trained to ensure food safety practices are maintained to prevent contamination through food. Our Food Quality Management and Safety Certificates are publicly available for more information. Employees in the factory premises are clad in all PPE’s provided prior to commencing the days’ shift and handling perishables.
Back to work
Employees are discouraged from attending work if his / her close contacts have shown symptoms of COVID-19, has any chronic illness, is pregnant or is breastfeeding.